How does the repair or replacement process work?

Because your jewelry is unique as are the issues surrounding any damage, loss, or theft of your jewelry, the repair or replacement process will be specific to you and your claim. To start a claim, please contact us. One of our claims representatives will guide you through the repair or replacement process. In some cases we will work directly with the jeweler to handle payment. In others we will reimburse you directly for your payment to the jeweler. Whether you choose to work with your own jeweler or one of our preferred jewelers, you will have an opportunity to approve the repair work or replacement before the claim is complete.

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